Frequently Asked Questions
We're here to help answer your most common questions and provide clarity on our products, services, and policies. Our goal is to ensure you have all the information you need for a seamless and confident shopping experience. From inquiries about our emergency preparedness bundles to shipping details, payment options, and our loyalty program, we've compiled a comprehensive list of FAQs to address your needs.
Should you have any questions beyond what is covered here, please don't hesitate to reach out to our dedicated customer support team. Thank you for choosing Salty Seabag, where your safety and preparedness are our top priority.
Product Information
What types of emergency preparedness bundles do you offer?
Our emergency preparedness bundles are meticulously curated to cater to a wide range of needs, including individual survival, family safety, specific disaster readiness like earthquakes or floods, and advanced medical care. Each bundle is crafted based on expert recommendations and years of military experience to ensure you have the essential gear for various scenarios. For more details on each bundle's contents and intended use, visit our Shop page.
Can I customize the items in my bundle?
We understand the importance of having gear that suits your personal preferences and needs. While our bundles are pre-designed for optimal effectiveness, we offer limited customization options such as the color of the bag or pack and the possibility of upgrading certain items within the bundles for enhanced functionality. For specific customization inquiries, please contact our customer support team.
What should I do if an item in my bundle is out of stock?
In the rare event that an item in your bundle is unavailable, we'll proactively reach out to offer a suitable replacement of equal or greater value. Our goal is to ensure timely delivery of your essential gear without compromising on quality. If you have any concerns about substitutions, our customer support team is ready to provide assistance and discuss alternatives.
Are your products and suppliers based in the US?
We take pride in supporting domestic businesses and ensuring the highest quality for our customers. All our products are sourced from reputable, 100% US-based suppliers, aligning with our commitment to reliability and quality standards.
Ordering and Shipping
How do I place an order?
Placing an order with us is simple and secure. Once you've selected your desired products or bundles, add them to your cart and proceed to checkout. You'll be prompted to enter your shipping information and select your preferred payment method. Our website will guide you through each step of the process, and you'll receive a confirmation email once your order is successfully placed.
Do you ship internationally?
At the current time, we're focusing on providing our services within the United States to ensure fast and reliable shipping. However, we're always looking to expand our reach and may offer international shipping in the future. Stay tuned for updates by subscribing to our newsletter.
What are your shipping costs and delivery times?
Our shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping destination. We partner with reputable carriers to offer various shipping options at checkout. Standard shipping typically takes 3-5 business days, while expedited options are available for quicker delivery. For detailed shipping rates and options, please refer to the checkout page when placing your order.
Returns and Exchanges
What is your return policy?
Your satisfaction is paramount to us. We accept returns within 30 days of purchase for items that are in their original, unused condition. Due to the nature of our products, certain items such as food, water purification systems, and custom-made gear may be excluded from returns for health and safety reasons. For a smooth return process and to initiate a return, please visit our Shipping & Returns page for detailed instructions.
Payment and Security
What payment methods do you accept?
We're committed to offering convenient and secure payment options. Alongside all major credit cards, we accept Shop Pay, PayPal, and digital wallets such as Apple Pay and Google Pay for a quick and secure checkout experience. Our platform ensures your payment information is encrypted and securely processed.
Is my personal information secure when shopping on your site?
Absolutely. We prioritize the security and privacy of your personal information. Transactions are securely processed through Shopify's payment system. We comply with stringent data protection regulations to ensure your information is safeguarded throughout your shopping experience.
Customer Support
How can I contact customer support?
Our customer support team is here to assist you with any inquiries or concerns. The best way to reach us is via our support email, available on our Contact Us page. We're dedicated to providing timely and helpful responses within 24-48 hours. As we grow, we're excited to expand our support channels to include chat and phone options
Loyalty Program
Do you have a loyalty program? How does it work?
Yes, we value our loyal customers and have introduced a loyalty program to show our appreciation. Members earn points for every purchase, leaving product reviews, and referring friends. These points can be redeemed for discounts on future orders, exclusive offers, and special rewards. Join our loyalty program by signing up on our website to start enjoying these benefits.